Refund & Returns Policy.

1. Overview

This policy covers both product purchases from our online shop and equipment rental bookings. Sound And Lights Professional Services SRL (NIF: RO17747354) is committed to fair and transparent refund practices in accordance with EU consumer rights.

2. Online Shop Purchases — Right of Withdrawal

Under EU Directive 2011/83/EU, if you are a consumer within the European Union, you have the right to cancel your purchase within 14 calendar days of receiving the goods, without giving any reason.

2.1 How to Withdraw

1. Email us at naza@soundandlights.eu or call +34 687 205 886 stating your intention to return the product.
2. Include your order number, the product(s) to be returned, and the reason (optional).
3. We will confirm receipt and provide return instructions.

2.2 Conditions for Returns

• The product must be in its original condition, unused, and in original packaging.
• You must return the product within 14 days of notifying us of the withdrawal.
• Return shipping costs are the responsibility of the buyer, unless the product is defective or we shipped the wrong item.

2.3 Refund Process

• Once we receive and inspect the returned product, we will process the refund within 14 days.
• The refund will be issued using the same payment method you used for the original purchase.
• If the product shows signs of use or damage beyond what is necessary to check the product's nature and characteristics, we may deduct a proportional amount from the refund.

2.4 Exceptions

The right of withdrawal does not apply to:

• Custom or personalised products.
• Sealed goods that are not suitable for return due to health or hygiene reasons, if unsealed after delivery.
• Products that have been installed or permanently modified.

3. Defective or Incorrect Products

If you receive a defective or incorrect product:

• Contact us within 48 hours of delivery with photos of the issue.
• We will arrange a replacement or full refund, including return shipping costs.
• Under Spanish law (Real Decreto Legislativo 1/2007), you have a 3-year warranty on products for defects that existed at the time of delivery.

4. Rental Bookings — Cancellation & Refunds

Rental cancellations are subject to the following schedule:

If we cancel a booking for any reason, you will receive a full refund.

5. How to Contact Us

For any refund or return requests:

• Email: naza@soundandlights.eu
• Phone: +34 687 205 886
• WhatsApp: Send a message